Refund policy
Return and Refund Policy
Due to the nature of our food products, all sales are final. Rowdy Rooster Artisan Market does not accept returns or exchanges.
Damaged Jars
Refunds are available only when a jar arrives damaged during shipping. Damage includes a broken or cracked jar, significant leakage, or a compromised seal caused during transit.
To request a refund, contact us within 48 hours of delivery at orders@rowdyroosterkitchen.com. Please include:
• Your name and order number
• A description of the damage
• Clear photographs of the damaged jar with the jalapenos
• Photographs of the shipping box and packaging
• A photograph of the shipping label
Please do not discard the product or packaging until your claim has been reviewed. We may request additional information to verify the shipping damage. Damaged food products should not be returned unless we specifically instruct you to do so.
After the claim is reviewed and approved, the applicable refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
We do not issue refunds for taste preferences, incorrect addresses provided by the customer, delivery delays after an order has shipped, or packages shown as delivered by the shipping carrier.
Contact
For questions concerning damaged orders, contact us at: