Shipping policy
SHIPPING POLICY
Rowdy Rooster Artisan Market carefully packs every order to help ensure that your products arrive safely. Please review the following shipping information before placing your order.
ORDER PROCESSING
Orders are generally processed within three business days after payment is successfully completed.
Business days are Monday through Friday and exclude weekends and federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Processing time refers to the time required to prepare and pack an order before it is transferred to the shipping carrier. Processing time is separate from the carrier’s estimated transit time.
During product launches, holidays, severe weather, unusually high order volume or other exceptional circumstances, processing may take longer. We will make reasonable efforts to communicate significant delays.
SHIPPING RATES
Orders totaling less than $75 are subject to the shipping rate displayed at checkout.
Orders totaling $75 or more qualify for free standard shipping when shipped to an eligible address. The $75 threshold is calculated after discounts and before applicable taxes unless otherwise stated.
Free-shipping promotions apply only to eligible orders and shipping destinations. Expedited or special shipping services may require an additional charge.
DELIVERY SPEED
Shipping speed varies depending on the destination, carrier, service selected, weather, holidays and other circumstances outside our control.
Any delivery date displayed during checkout or provided by a shipping carrier is an estimate and is not guaranteed. The estimated delivery period begins after the order has completed processing and has been accepted by the carrier.
Rowdy Rooster Artisan Market cannot guarantee a specific arrival date after an order has been transferred to the shipping carrier.
ORDER TRACKING
When tracking information is available, customers will receive a shipping confirmation at the email address or telephone number supplied during checkout.
Tracking information may take up to 24–48 hours to update after a shipping label is created. Creation of a shipping label does not necessarily mean that the carrier has taken possession of the package.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your address carefully before submitting an order. This includes the recipient’s name, street address, apartment or unit number, city, state and ZIP code.
If you notice an address error, contact us immediately at orders@rowdyroosterkitchen.com. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
Rowdy Rooster Artisan Market is not responsible for orders delayed, returned, lost or misdelivered because the customer provided an incorrect or incomplete shipping address.
If an order is returned to us because of an incorrect address, insufficient address, refused delivery or failed delivery attempt, the customer may be responsible for any additional shipping charges required to resend the order.
CARRIER DELAYS
Once an order has been accepted by the shipping carrier, delivery is subject to the carrier’s operations and delivery schedule.
Rowdy Rooster Artisan Market is not responsible for carrier delays caused by weather, natural disasters, transportation interruptions, labor disruptions, holidays, incorrect routing, regional emergencies or other circumstances outside our reasonable control.
A carrier delay alone does not qualify an order for a refund.
PACKAGES MARKED DELIVERED
If tracking shows that a package was delivered but you cannot locate it, please:
• Confirm that the shipping address on your order is correct
• Check around the delivery location
• Ask other members of your household
• Check with neighbors, building management or your mailroom
• Contact the shipping carrier directly
Some carriers mark packages as delivered shortly before the package actually arrives. Please allow one additional business day before contacting us.
Rowdy Rooster Artisan Market does not issue refunds for packages confirmed as delivered by the carrier. We will, however, provide available shipment information to help you investigate the delivery.
LOST PACKAGES
If tracking has not updated for an extended period or the carrier confirms that a package was lost in transit, contact us at orders@rowdyroosterkitchen.com.
We will review the tracking information and, when appropriate, open an inquiry or claim with the shipping carrier. Resolution times depend on the carrier and are outside our direct control.
DAMAGED JARS
If a jar arrives broken, cracked, leaking or with a compromised seal caused during shipping, do not consume the product.
Contact us within 48 hours of delivery at orders@rowdyroosterkitchen.com. Include your order number and clear photographs of:
• The damaged jar and its contents
• The shipping box
• The internal packaging
• The shipping label
Claims involving damaged jars are handled according to our Return and Refund Policy. We do not accept physical returns of food products unless specifically requested.
MULTIPLE-PACKAGE ORDERS
Larger orders may be shipped in more than one package. Packages from the same order may arrive separately and may have different tracking numbers.
SHIPPING DESTINATIONS
Available shipping destinations are shown during checkout. If Shopify does not offer a shipping method for the address entered, we are unable to complete shipment to that address at that time.
ORDER CHANGES AND CANCELLATIONS
Contact us immediately if you need to request an order change or cancellation.
We cannot guarantee changes or cancellations after an order has entered processing, been packed or had a shipping label created. Orders that have already shipped cannot be cancelled.
CONTACT
For shipping questions, contact:
Rowdy Rooster Artisan Market
Email: orders@rowdyroosterkitchen.com
Website: rowdyroosterkitchen.com
Texas, United States